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Client Turns My Blog Post into a Successful MQL Engagement/Re-Engagement Marketing Tool

09.06.2018 by Karen Taylor // 1 Comment

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On June 29th, I received a marketing email from one of my freelance clients. It included a link to a post I wrote in December for the agency’s blog, titled 10 Hot Digital Marketing Terms You Need to Know in 2018.

I contacted my client and learned that it was one of their most successful recent posts — so much so, that they repurposed it into an engagement and re-engagement tool six months later.

“This blog post garnered a lot of views in the months since it was published,” explained Brianne Rush, VP of Operations at Kuno Creative.

Results included steady increases in traffic flows that reached peak numbers in early June. Within a minute of the email being sent, traffic shot up to the highest point ever.

Based on the high long-tail reader volume the post generated, “we believe it stood out as an opportunity to re-engage with our database. We were right. When we sent an email about the post, many of our top prospects re-engaged with our website within minutes.

These were marketing-qualified leads (MQLs). In other words, people who had engaged with us before, and who were now inspired to return to our website thanks to the compelling blog post.”

Here’s the email that Kuno Creative sent to its MQL database to promote the blog post and engage/re-engage with its leads:

Kuno Creative MQL Email

 

17 Topics Business People Want to Read

With a little research, I discovered a likely reason why my blog post was so successful in attracting readers and re-engaging with leads.

The post’s subject matter falls into one of the top 17 topics that business people want to read — “definitions and descriptions.” This topic works well, because people want clear explanations of whatever they are researching.

I came up with the idea for the blog post after creating a new glossary of digital marketing terms for the agency’s website. For the blog post, I pulled out 10 of the most timely and interesting terms, from artificial intelligence to quality score.

Little did I know then that this content would strike the right chord with readers.

Here is the entire list of the most popular topics that business people want to read identified by IMPACT. I’ve added links to interesting examples of each topic.

1. Cost — Business people want to know what things cost. Yet, many companies are afraid to print their prices. But, cost articles are “easy wins for traffic as well as conversions because they build trust.”

Cool cost example: How Much Does Content Marketing Cost?

2. “Best of” Lists — Basically, we all love ranking things and seeing how they stack up against others. Other words to use: fastest, easiest, strongest, most popular.

Cool “best of” list example: The NewsCred Top 50 Awards — Best Content Marketing Brands in 2018

3. Comparisons — It feels good to put things into neat little ranking order, and even better to let them “duke it out in a head-to-head match up.”

Cool comparisons example: 20 Comparison Infographic Templates and Data Visualization Tips

4. Pros & Cons — A twist on ordering and ranking information, which lets us determine whether the benefits of a product or service outweigh the drawbacks.

Cool pros & cons example: Content marketing vs advertising: which is best?

5. Benefits/Advantages of — Persuasive pieces that highlight the advantages of a product or service.

Cool “best of” list example: The Four Superpowers of Video Marketing

6. Your Problems — These posts address problems upfront, explain them in a better light, and provide solutions.

Cool your problems example: We Asked 1,000 Marketers: “What’s Your Biggest Challenge With Content?”

7. Their Problems — The buyer’s journey begins with a problem or pain your customers are experiencing. Reach out to them where they are.

Cool their problems example: How to Handle 8 Challenging Customer Service Scenarios

8. How-to/Tutorials — People don’t want to guess. They want you to tell them the in’s and out’s of using your products.

Cool how-to/tutorials example: How to Wow Your Audience with Branded How-To Tutorials

9. Correlation/Causation — Speaking of problems, readers want to know what’s causing them. They also want to be sure that a solution doesn’t lead to other problems.

Cool correlation/causation example: Spurious Correlations

10. Definition & Description — As I mentioned above, in my own example, people want clear explanations of whatever they are researching.

Cool definition & description example: 10 Hot Digital Marketing Terms You Need to Know in 2018

11. Types/Classifications — Categorizes products and services for easy understanding.

Cool types/classifications example: Content Classification & Organization in SharePoint

12. Qualifications — Provides an opportunity to educate your audience on what they should be looking for in high-quality products and services, thereby, positioning your company as the expert.

Cool qualifications example: Qualifications Summary — The Crown Jewel of Your Work Experience

13. Laws/Regulations/Requirements — Business people want to know about any laws related to your products and services.

Cool laws/regulations/requirements example: 3 Marketing Regulations You Should Know

14. Myths & Misconceptions — Clear the air once and for all on misinformation, rumors, and untruths.

Cool myths & misconceptions example: 5 Content Marketing Myths to Bust in 2018

15. Reviews — As part of their pre-purchase vetting process, business people typically look for product and service reviews.

Cool reviews example: 9 Customer Testimonial Examples That You Can Use on Your Website

16. Ideas/Trends — People want inspiration and guidance on products in which they are interested.

Cool ideas/trends example: 13 Biggest Content Marketing Trends that Will Dominate 2018

17. Timeline — Provides an opportunity to inform and set realistic expectations.

Cool timeline example: 20 Timeline Template Examples and Design Tips

Now that I know the topics that business people want to read, I’m looking forward to the opportunity to write blog posts on all of these compelling topics for my clients.

What results-driven content do you need today?

 

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Categories // Content Matters Tags // blog post ideas, content marketing

In SEO, Keywords are Out. User Intent is In. What You Need to Know Now.

08.16.2018 by Karen Taylor // Leave a Comment

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Grand Canyon (South Rim)
Grand Canyon (South Rim)

We all know that the rules around organic SEO are changing rapidly. We’ve all struggled to keep up with Google’s ever evolving updates. (Google made over 1,600 changes in 2016 alone.)

Despite recognizing the need to keep up with the updates, there seems to be one outdated aspect of SEO that many companies can’t seem to let go of — keywords. Sure, keywords used to be the powerhouse of organic search. Use the right ones and you’d rise to the top of the heap.

However, like all good things, hackers abused the tactic by employing keyword stuffing. So, Google started penalizing the black-hat practice. Instead, of stuffing you had to use keywords naturally in context.

But even that practice has evolved. Today, keywords are out and user intent is in.

What does this mean for content creators? Think: deeper and wider.

How to Go Deeper with Content

So, what is “user intent”? Simply stated, it means giving users exactly what they are searching for.

Remember, the primary purpose of search engines: to provide the most relevant results for any search. That’s why top-ranking companies are obsessed with providing customers with precisely what they desire.

To meet user intent, your content cannot be shallow. It needs to have meat on the bones to grab and hold users’ interest. It needs to answer users’ questions fully. In other words, your content needs to dive deep into the subject matter.

“Content depth is measured by expert coverage of a broad range of subjects around a given focus topic,” according to MarketMuse, a company bringing AI and machine learning to content creation. “Article length alone is not enough for depth to occur.”

So, how can you create deeper content? Here’s one approach:

  • Start with a focus topic that relates to the content you want to publish
  • Look at the top SERP results for that focus topic
  • Search for term variants to expand your search
  • Discover new topics and subtopics to include in your content
  • Analyze the distribution of subtopics within your current content
  • Expand your content strategy to include writing about these topics
  • Create content briefs for writers to guide their content development
  • Link the new content to highly authoritative and helpful external pages

How to Go Wider with Content

The starting point for going wider is understanding content clustering. “Clustering helps Google’s search algorithm identify a site as having content that is highly relevant to a user’s search. This is because Google now has, as another part of its algorithm, a matrix of related subjects for any given search. Yes, Google has a topic-clustering algorithm,” says Market Muse.

To successfully go wider with your content means educating users more broadly on an entire topic cluster with the aim of answering each and every question they might have on a given topic. This requires you to produce informational and education content that covers a topic from a wider range of adjacent topics.

Content clustering helps satisfy search requirements of implicit intent as well as direct intent. Implicit user intent includes all the questions a user might be interested in that weren’t necessarily part of the initial search. This is achieved through strategic internal linking from one page to another in your cluster, so users have the opportunity to engage with your subject matter on a horizontal level.

Content clustering will not only hold users’ interest, fully answer their questions, and expand their knowledge on the topic, but also it will raise the ranking of all of your content within the cluster — and, consequently, your domain as a whole.

So, how can you create wider content? Here’s one approach:

  • Find adjacent topics within a content cluster
  • Assess your website’s current content inventory
  • Find the cluster gaps in your content
  • Create new content that widens your content clusters
  • Add internal link to the adjacent content

Gain the Benefits of Deeper and Wider Content

If you haven’t demoted keywords yet and elevated user intent and content clustering, it’s time. Producing deeper and wider content will determine whether visitors will stick around to read your content or bounce back to the search engine result page to find websites that better fit their needs.

The top benefits of creating deeper and wider content are:

  • Rank higher in searches
  • Attract more targeted consumers
  • Lower your bounce rate
  • Build online authority and influence
  • Stand out from your competitors
  • Boost your sales potential

Bonus Pro Tip: There’s one more essential tip to satisfying user intent and ranking higher in organic searches — speed. Producing deeper and wider content alone will not achieve your search, authority, and conversion goals. You also need velocity. This means you must produce more deeper and wider content at a rapid pace to continue to maintain your relevance in today’s content-driven world.

Do you need help creating deeper and wider content faster? If so, contact me today to discuss how we can work together to achieve your marketing goals.

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Categories // Content Matters Tags // content, google, seo, user intent

Austin’s Bulldog Solutions Galvanizes Team to Create One-Day Conference in 3 Months

03.03.2016 by Karen Taylor // Leave a Comment

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Galvanize Bulldog Solutions conference
Checking in for a day of brilliant marketing and sales discussions at Bulldog Solutions one-day galvanizing conference in Austin.

Could you pull off a one-day conference for your clients in less than 90 days? B2B marketing agency Bulldog Solutions did it by galvanizing its team.

The definition of galvanize is to shock or incite someone to take action. So, it’s apropos that the theme for the event was “Galvanize: A Post-Modern Marketing Symposium.”

It all started in late July 2015 when Vice President of Marketing Erin Riggs had the spark of an idea for a client-focused event. Her next thought was that it should coincide with the company’s annual Halloween party. With the decision made, the clock started ticking.

After securing a venue (Omni hotel), theme (Galvanize), and speakers (11 marketing and sales leaders), Erin and her team (which eventually included almost everyone in the company) had about one month to promote the event.

The result was one of the most enjoyable and information-rich conferences I’ve ever attended. While the content was stellar, I was also impressed by Bulldog’s incredible feat — pulling off the event in less than 90 days. So I asked a few questions to understand how and why the company galvanized for the event.

Q. What was your inspiration for the conference?

Erin: In today’s world we’re dealing with an overwhelming rate of change. It takes courage to make a move when everything feels so uncertain. But maintaining the status quo or doing nothing is often the riskiest option in the bigger picture.

I love conferences with inspiring speakers and great ideas that energize you. If you can ride that energy, you return to work with a new perspective and renewed momentum. It helps you make change happen.

Q. How did you pull it off in such a short timeframe?

Erin: Of course, the rush aspect was self-inflicted. But we were on the tail end of spinning off our software business, which had consumed most of the first half of 2015. So, the timing was a product of that transformative event for Bulldog. We were re-launching our brand, so the timeframe made sense at the time. I’m not going to lie, if I did it all over, I’m not sure I would have been so aggressive with the date!

Q. You had a whole day of great speakers. How did you select them?

Erin: It started with a wish list. We were looking for speakers who embraced the spirit of “Galvanize.” When you geek out over something with people who are like-minded, things happen more organically.

Booking our first speaker, Scott Brinker, was the day the whole thing became real. Beyond that it was about crafting the Galvanize story and making sure each new speaker we approached was true to that vision. We were looking for speakers who challenge thinking and take risks, and encourage others to do the same.

Q. What were the results?

Erin: The feedback from attendees, sponsors, clients, employees, and speakers was all so positive. I worried leading up to and the day of the event. But by the cocktail hour, we were all just ecstatic.

Q. Will you do it again?

Erin: Definitely. Galvanize 2.0 is already in early-stage planning.

Q. What galvanizing event-planning tips can you share with other companies?

Erin: My four main lessons learned were:

  • Have a theme and stick to it. Every message is amplified when it’s a part of your overarching theme.
  • When it comes to speakers, choose quality over quantity. It’s okay to offer a one-track experience.
  • Constantly question the value you are delivering to your attendees, because it all comes down to their experience.
  • Give yourself at least six months to plan — maybe even 12!

Galvanizing Insights from the Speakers

Probably the most amazing part of Bulldog’s three-month feat was the slate of speakers and depth of the content delivered. Here are highlights from the speakers’ galvanizing sessions.

Brent Adamson, CEB — Introduction to the Challenger Customer

“Today’s sales and marketing organizations are getting better at things that no longer matter,” stated Brent Adamson. In today’s congested marketing world, sales and marketing organization need to switch things up. He recommends the Challenger Customer theory, outlined in his book. First, find the right person in the company to target among seven mental models. This is usually the Skeptic. Next, deliver the right message by showing them where their company is failing (without your solution).

Tyler Lessard, Vidyard — Personalize Your Videos

Everyone knows video is the best-performing medium today for click-throughs and engagement. But Vidyard discovered a way to boost performance by 15 times the norm — personalization. Vidyard is adding personalization everywhere from email subject lives to inside the videos themselves. Tyler Lessard predicts that personalizing videos will be a key strategy in the new era of engagement marketing.

Brett Hurt, Bazaarvoice — Get Customers Talking

There’s no escaping the power of word of mouth advertising, said Brent Hurt. Today it’s most powerfully executed in customer reviews. That’s amazing to consider when you realize that in 2005 only three retailers accepted customer reviews. Of course, Amazon paved the way as the first and largest online retailer to embrace reviews — and we all never looked back.

Jill Rowley, Social Media Evangelist — Socially Surround Your Prospects

Buyers have changed more in the past 10 years than in the last 1,000! Yet, sales and marketing teams are still using decades-old systems, said Jill Rowley. To be effective, sales organizations have to get involved in the discussion earlier and know more about the customers than ever before. To that end, they should leverage social media to become both more visible and relevant.

Scott Brinker, Chiefmartech.com — Focus on Creating Customer Experiences

Scott Brinker created the famous graphic of over 2,000 sales and marketing technologies. “It’s a proxy for the level of change in this industry,” he said. Yet, with all of this technology, 67 percent of marketers say they don’t have all the tools they need. That’s likely because “marketing as we know it is being fundamentally transformed. And it’s hard to grapple with so much change.” Scott advises, rather than focus on the lack of an ideal slate of technologies, focus on creating valuable customer experiences.

Laura Ramos, Forrester — Customer Obsession is Winning

Laura Ramos presented the results of a Forrester study on the impact of “customer obsessed” companies conducted to find out: Does it pay off? “Yes, it does. We found that marketing-led companies will thrive in the age of the customer.” In fact, the research showed they outperform in three key metrics (with a strong correlation):

  1. Faster revenue growth by 48 percent
  2. Hitting or exceeding goals by 51 percent
  3. Increased customer recommendations by 91 percent

Note: The Forrester report on customer-obsessed companies will be publicly available soon! I’ll post on Twitter when it’s ready @KarenWritesATX.

Photo Credit: (c) Bulldog Solutions

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Categories // Meeting Notes Tags // austin events, bulldog solutions, marketing insight

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Karen Taylor is a professional freelance content marketing writer with experience writing for over 100 companies and publications. Her experience … read more...

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