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Client Turns My Blog Post into a Successful MQL Engagement/Re-Engagement Marketing Tool

09.06.2018 by Karen Taylor // 1 Comment

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On June 29th, I received a marketing email from one of my freelance clients. It included a link to a post I wrote in December for the agency’s blog, titled 10 Hot Digital Marketing Terms You Need to Know in 2018.

I contacted my client and learned that it was one of their most successful recent posts — so much so, that they repurposed it into an engagement and re-engagement tool six months later.

“This blog post garnered a lot of views in the months since it was published,” explained Brianne Rush, VP of Operations at Kuno Creative.

Results included steady increases in traffic flows that reached peak numbers in early June. Within a minute of the email being sent, traffic shot up to the highest point ever.

Based on the high long-tail reader volume the post generated, “we believe it stood out as an opportunity to re-engage with our database. We were right. When we sent an email about the post, many of our top prospects re-engaged with our website within minutes.

These were marketing-qualified leads (MQLs). In other words, people who had engaged with us before, and who were now inspired to return to our website thanks to the compelling blog post.”

Here’s the email that Kuno Creative sent to its MQL database to promote the blog post and engage/re-engage with its leads:

Kuno Creative MQL Email

 

17 Topics Business People Want to Read

With a little research, I discovered a likely reason why my blog post was so successful in attracting readers and re-engaging with leads.

The post’s subject matter falls into one of the top 17 topics that business people want to read — “definitions and descriptions.” This topic works well, because people want clear explanations of whatever they are researching.

I came up with the idea for the blog post after creating a new glossary of digital marketing terms for the agency’s website. For the blog post, I pulled out 10 of the most timely and interesting terms, from artificial intelligence to quality score.

Little did I know then that this content would strike the right chord with readers.

Here is the entire list of the most popular topics that business people want to read identified by IMPACT. I’ve added links to interesting examples of each topic.

1. Cost — Business people want to know what things cost. Yet, many companies are afraid to print their prices. But, cost articles are “easy wins for traffic as well as conversions because they build trust.”

Cool cost example: How Much Does Content Marketing Cost?

2. “Best of” Lists — Basically, we all love ranking things and seeing how they stack up against others. Other words to use: fastest, easiest, strongest, most popular.

Cool “best of” list example: The NewsCred Top 50 Awards — Best Content Marketing Brands in 2018

3. Comparisons — It feels good to put things into neat little ranking order, and even better to let them “duke it out in a head-to-head match up.”

Cool comparisons example: 20 Comparison Infographic Templates and Data Visualization Tips

4. Pros & Cons — A twist on ordering and ranking information, which lets us determine whether the benefits of a product or service outweigh the drawbacks.

Cool pros & cons example: Content marketing vs advertising: which is best?

5. Benefits/Advantages of — Persuasive pieces that highlight the advantages of a product or service.

Cool “best of” list example: The Four Superpowers of Video Marketing

6. Your Problems — These posts address problems upfront, explain them in a better light, and provide solutions.

Cool your problems example: We Asked 1,000 Marketers: “What’s Your Biggest Challenge With Content?”

7. Their Problems — The buyer’s journey begins with a problem or pain your customers are experiencing. Reach out to them where they are.

Cool their problems example: How to Handle 8 Challenging Customer Service Scenarios

8. How-to/Tutorials — People don’t want to guess. They want you to tell them the in’s and out’s of using your products.

Cool how-to/tutorials example: How to Wow Your Audience with Branded How-To Tutorials

9. Correlation/Causation — Speaking of problems, readers want to know what’s causing them. They also want to be sure that a solution doesn’t lead to other problems.

Cool correlation/causation example: Spurious Correlations

10. Definition & Description — As I mentioned above, in my own example, people want clear explanations of whatever they are researching.

Cool definition & description example: 10 Hot Digital Marketing Terms You Need to Know in 2018

11. Types/Classifications — Categorizes products and services for easy understanding.

Cool types/classifications example: Content Classification & Organization in SharePoint

12. Qualifications — Provides an opportunity to educate your audience on what they should be looking for in high-quality products and services, thereby, positioning your company as the expert.

Cool qualifications example: Qualifications Summary — The Crown Jewel of Your Work Experience

13. Laws/Regulations/Requirements — Business people want to know about any laws related to your products and services.

Cool laws/regulations/requirements example: 3 Marketing Regulations You Should Know

14. Myths & Misconceptions — Clear the air once and for all on misinformation, rumors, and untruths.

Cool myths & misconceptions example: 5 Content Marketing Myths to Bust in 2018

15. Reviews — As part of their pre-purchase vetting process, business people typically look for product and service reviews.

Cool reviews example: 9 Customer Testimonial Examples That You Can Use on Your Website

16. Ideas/Trends — People want inspiration and guidance on products in which they are interested.

Cool ideas/trends example: 13 Biggest Content Marketing Trends that Will Dominate 2018

17. Timeline — Provides an opportunity to inform and set realistic expectations.

Cool timeline example: 20 Timeline Template Examples and Design Tips

Now that I know the topics that business people want to read, I’m looking forward to the opportunity to write blog posts on all of these compelling topics for my clients.

What results-driven content do you need today?

 

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Categories // Content Matters Tags // blog post ideas, content marketing

Content + Design + Business Strategy Equals Awesome User Experiences – and Seducible Moments

06.11.2015 by Karen Taylor // 1 Comment

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UX Specialist Jared Spool Shares High-Impact Insights @ProductAustin

Jared Spool @ProductAustin
Jared Spool gives a talk on how content drives quality UX and profitable content distribution models at Product Austin meetup.

Who knew that a UX specialist would know so much about the value of great content?

I learned Tuesday night that software developer and programmer, Jared Spool, holds great content in high regard. He is CEO and founding principal of User Interface Engineering.

Throughout his in-depth, fascinating, and funny talk at the Product Austin Meetup at Capital Factory this month, he stated that, while great design is important, quality content is paramount to great user experiences. “Without good stories, good design is not useful,” Spool stated.

To create online businesses that generate revenue, he added business strategy to the equation. “Creating useful and delightful content must be the primary consideration, with a thoughtful business model that generates revenue from the content.”

Spool shared multiple examples of when content + design + business strategy works and when it doesn’t.

For example, when The New York Times put its content behind a pay wall, few thought it would work. But it worked. In fact, it was so successful that the NYT generated more revenue from the pay wall than from ads. It found that loyal customers were willing to pay to read its content online and new customers wanted access, as well (after reading 10 articles for free). New customers also wanted the print edition.

The NYT content consumption strategy was so successful that other media outlets have adopted it as well, like the Financial Times and The Boston Globe.

“You can only pull that off with excellent content,” noted Spool.

Seducible Moments — Where the Magic Happens

What the NYT achieved, according to Spool, is the Holy Grail of content business strategy — a “seducible moment.” Unlike advertising, which disrupts users from the content they want with content they don’t want, seducible moments happen when users are engaged in free content that is meaningful to them. As a result, they are more likely to purchase related content, products, and services.

To create seducible moments, Spool said that companies must build their business strategy into their consumption model, starting with a delightful user experience on one end and generating profit on the other. In the middle is the business model you choose to move the company from point 1 to point 3.

“Today everyone wants to be in the content distribution business. There are many options where it works for both the companies and the users.”

Spool described several content-driven business models, adding, “These are only a sample of the many strategic options available.”

  • Supporting Product Sales — upselling lessons, tools, and supplies (like Etsy and IFixIt).
  • In-App Purchases — offering additional functionality that expands the overall functionality “one little purchase at a time.”
  • Repurposed Content — turning web content into books, CDs, courses, and more that users can purchase (like GrammarGirl.com).
  • Alternative Channel Revenue — providing the content users want in a different format for a fee (like RadioLab).

How Crutchfield Crushed Walmart

Spool ended his talk with a case study that illustrates his main point. In a study conducted at his research lab, researchers compared user experiences on two companies’ websites: Walmart and Crutchfield. They gave each user the same amount of money to purchase a camera on the site. Then they watched them engage in their ecommerce experience.

Walmart’s camera pages contained only content that was cut and pasted from the manufacturers’ product information, just like most online camera sites.

At Crutchfield, content is very different. The company hires support personnel who are passionate about cameras to write all of the content they desire. This includes long and detailed descriptions of each piece of equipment, in-depth product research reports, comparison charts, photographs, videos, and more.

The result of the study:

• At the Walmart site, the users spent 89% of the money they were given to buy a camera (they were allowed to keep any money they didn’t spend).

• At the Crutchfield site, users spent 237% — 137% out of their own pocket for product upgrades and accessories.

The only different between the two sites, said Spool: “Content.”

Final slide from Jared Spool's presentation.
Final slide from Jared Spool’s presentation.

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Categories // Meeting Notes Tags // content marketing, jared spool, user experience

The Purpose of Content? — To Connect on Deeper, Personal, and Emotional Levels with Customers, say Austin Pros

04.29.2015 by Karen Taylor // Leave a Comment

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Modern Marketing Mashup Panel
Modern Marketing Mashup panel of Austin marketing pros. From l to r: Tom Barnett, John Ellett, Helena Lewis, Natasha Morgan, and Steve Kellog.

Last week four marketing pros from Austin companies and a moderator from Astadia sat down at La Condesa to share insights about content marketing. Here are highlights from their panel discussion.

Moderator Steve Kellogg, Director of Global Strategic Partnerships and Solutions at Astadia, kicked off the talk with the following statement:

Customers today expect an ongoing conversation. You not only have to focus on the conversation, you have to own it.

In content marketing today, we have brilliant data management, good content, but low conversion. There’s still too much about the company and no emotional connection.

Content marketing will be the Wild West for some time to come. We thought it was settling down, but it’s only getting more complex.

Steve later added:

As powerful as content marketing is when done right, today’s marketers are hampered by constraints — like silos and metrics breakdowns and customer data integration.

The customer experience is there. The technology is almost there. What’s missing is the capacity to influence behavior on the customer decision journey.

Natasha Morgan, Director of North American Marketing, Oracle Marketing Cloud

Event Agenda, stated:

People will forget everything except how you make them feel. Companies today need to have a personality and they need to show that they value people.

Another goal of content marketing should be to help consumers experience the product completely. Interaction with customers should be driving the content marketing strategy.

John Ellett, CEO and Founder, nFusion
, stated:

Overall, companies still don’t invest in people-to-people connections.

We are making the transformation from inside-out — it’s not easy, because the tools and the language aren’t there yet.

It’s critical to use data to build relationships in real-time, so that we’re not just creating content with a rear-view window approach, but a windshield perspective.

Tom Barnett, VP, GM, Callaway Golf Interactive, stated:

It’s easy to create content for an audience of avid golfers. But we still go to great lengths to improve the quality.

We’re creating content in many places to meet many different needs. It’s a complicated process, but we’ve worked to narrow it down into a process with easy steps.

Helena Lewis, Sr. Group Manager, Marketing Operations and Technology, National Instruments
, stated:

We’re transforming from content strategy that was product- and quantity-focused to content that targets the people we need to speak to in ways that are meaningful to them.

Traditionally, we overlooked who we were talking to. Now, we’re starting to work with personas.

We are investing in content creators and focusing on being creative in our content.

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Categories // Meeting Notes Tags // austin texas, content marketing, meeting notes

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Karen Taylor is a professional freelance content marketing writer with experience writing for over 100 companies and publications. Her experience … read more...

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